Problems & Solutions

Our goal is to minimize possible problems and offer you just solutions - ready to use, built-in, easy and elegant. Yet, it is always possible something didn't work exactly as expected, so we will post here short recipes-solutions. We are always eager to hear from you, so please send us your suggestions.

How firewall works - is my IP blocked?

QI think that my Aegir instance is offline – at least I can’t access it, so how to make sure what is going on and unlock my IP add Read more »

Aegir task fails or spins forever

Tags: Problems & Solutions | 9 Comments

QFor some reason you can’t delete the site or the platform in the Aegir control panel, even when you already deleted all its files Read more »

FTP or SFTP password not accepted?

QMy FTPS and SFTP password no longer works, but I didn’t change it, so what happened and how to avoid this issue in the future – i Read more »

[2019] Remote Host Identification / SSH

»Most of hosted and remotely managed Aegir systems will receive security update during upgrade to BOA-4.0.0-prod Read more »

[2016] Remote Host Identification / SSH

»All hosted and remotely managed Aegir systems will receive security update on June 19, 2016, which will affect your acces Read more »

Nginx redirects to /install.php with 404

QI’ve upgraded some of our sites, first by cloning the original site and then migrating the cloned sites to the new platform. Read more »

Could not back up sites directory for drupal

QAll attempts to run Clone or Migrate task in Aegir fail with mysterious error “Could not back up sites directory for drupal.” Why Read more »

How to debug failed Migrate task?

QWhy Migrate task failed for a site I have tried to upgrade to new codebase with contrib modules moved to a different directory tr Read more »

How to debug WSOD and other errors?

QHow to display all PHP errors on screen to debug WSOD (white screen of death), since there is no access to server error logs, at Read more »

How to debug 502 Bad Gateway Error

QWhere to start debugging when my site starts displaying Nginx 502 Bad Gateway or 504 Gateway Timeout Error on some URLs — is Read more »

WSOD on do.main - no errors on dev.do.main

QI tried to debug WSOD issue by accessing my website with dev.do.main subdomain, but there are absolutely no PHP errors displayed Read more »

Views based pages are not updated

QMy homepage and other Views based pages are not updated properly with new or updated content, even if Speed Booster cache is left Read more »

Remote Host Identification Has Changed ?

QI have tried to log in via SSH, but suddenly it refused to work and instead displayed weird “Remote Host Identification Has Chang Read more »

Chive -- CDbConnection failed error

QI have tried to access the Chive database manager URL provided in the welcome e-mail but it displays “Internal Server Error — CD Read more »

Mysterious sites/foo.restore directory

QClone or Migrate task fails with error “Failed to extract the contents of (path to backup archive here) to (path to platform here Read more »

Where is the Rename task?

Tags: Problems & Solutions | 1 Comments

QWhile there is a long list of available tasks you can use to manage your sites, there is no Rename task listed, so what to do whe Read more »

Lost password problem

QHow to log in to any site you host, when you forgot the password or the site’s owner changed the password already and expects you Read more »

How to manage aliases and redirects?

Tags: Problems & Solutions | 1 Comments

QWhile the aliases textarea and redirects checkbox are displayed on the Create Site form, it is not obvious how to get there later Read more »

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